ev99 Terms and Conditions
This page sets out all the conditions, rights, and obligations that apply to using the ev99 platform — please read carefully before using our services.
1. Introduction and Applicability
ev99 operates an online casino and betting platform for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between ev99 and every user of the platform ("you" or "member").
These Terms apply to the ev99 website, its mobile version, and all gaming, betting, and financial services provided through them. ev99 reserves the right to update these Terms at any time; continued use of the platform after any change constitutes acceptance of the updated Terms.
If you have difficulty understanding any part of these Terms, please contact our support team — we are always ready to help.
2. Eligibility and Age Requirement
2.1 Age Requirement
ev99 services are available to those aged 21 and above only. Opening or using an account on behalf of a minor is strictly prohibited. ev99 may request proof of age during account verification. Providing false information about age may result in immediate account suspension and forfeiture of deposited funds.
2.2 One Person, One Account
Each person may create only one account. Operating multiple accounts will be treated as fraud, and ev99 reserves the right to close all such accounts and forfeit all associated funds.
2.3 Geographic Restrictions
ev99 primarily serves users in Bangladesh. The service may not be used from any region or country where online gaming is prohibited by law. It is the user's sole responsibility to comply with the laws applicable in their area.
3. Account Registration and Security
3.1 Providing Accurate Information
You must provide accurate, complete, and up-to-date information when creating an account. ev99 reserves the right to close any account where false or misleading information has been provided. A copy of your national ID card or passport may be requested for identity verification.
3.2 Password and Account Security
It is your responsibility to keep your account password confidential. You must not allow any third party to use your account. If you suspect unauthorized access to your account, notify the ev99 support team immediately. ev99 will not be held liable for any security breach caused by user negligence.
3.3 Verification Process
ev99 reserves the right to verify identity, address, and payment methods at any time. Withdrawals may be temporarily held if required documents are not provided in a timely manner.
4. Deposits, Withdrawals, and Payment Policy
4.1 Accepted Payment Methods
The following methods are currently available for transactions on ev99:
- bKash
- Nagad
- Rocket
- Upay
- Bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)
Payments made through any method not listed above will not be accepted.
4.2 Minimum Deposit and Withdrawal
The minimum deposit amount for each payment method is ৳200. The minimum withdrawal amount is ৳800. Withdrawal requests below this amount will not be processed.
Approved withdrawals generally arrive within 30 minutes to 3 hours. This timeframe may be longer if a verification process is ongoing.
4.3 Currency and Deposit Conditions
All transactions on ev99 are conducted in Bangladeshi Taka (BDT / ৳). Deposits must come from your own payment account. Deposits made through a third party are prohibited. If any discrepancy is found in a deposit amount, ev99 reserves the right to investigate the transaction concerned.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
New members at ev99 can receive a 150% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 earns a ৳1,500 bonus, bringing the total balance to ৳2,500. Depositing ৳8,000 or more awards the maximum ৳5,000 bonus, resulting in a total balance of ৳13,000.
5.2 Wagering Requirement
Before withdrawing the welcome bonus, you must wager 25 times the bonus amount (wagering applies to the bonus amount only, not the total balance).
Example: ৳1,500 bonus × 25 = ৳37,500 must be wagered before winnings from the bonus become withdrawable.
5.3 General Bonus Terms
- Each bonus offer has a specific validity period; any unused bonus will be cancelled once it expires.
- Claiming bonuses from multiple accounts will be considered fraud.
- Bonus funds cannot be transferred to another user.
- ev99 reserves the right to modify or cancel any bonus offer.
- If bonus fraud is suspected, ev99 may suspend the account and forfeit the bonus.
6. Gaming Rules and Fair Play Policy
6.1 Fair Play Policy
ev99 is committed to ensuring fair and transparent gaming. All games are operated using a certified Random Number Generator (RNG). Any player found attempting to gain an unfair advantage will be subject to action.
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Using software bots or automation
- Attempting to hack the game system
- Bonus abuse or game manipulation
- Colluding with other players to cheat
- Misuse of payment methods (chargebacks, etc.)
6.3 Game Errors and Technical Issues
If a technical error in any game produces an abnormal result, ev99 reserves the right to void that round and refund the wagered amount. A disconnection due to a technical issue will not automatically void an incomplete bet — the result will be determined based on the last server record.
7. VIP Program and Cashback
ev99's VIP program has three tiers — Bronze, Silver, and Gold. Weekly cashback is provided at each tier:
- Bronze: up to 0.5% cashback per week
- Silver: up to 1.0% cashback per week
- Gold: up to 1.5% cashback per week
Promotion to a higher tier is based on consistent play and activity. Cashback is credited to your balance every Monday and becomes withdrawable after the applicable wagering requirement is met. ev99 has final authority over VIP benefits and tier changes.
8. Data Protection and Privacy
8.1 Data Collection and Use
ev99 collects, stores, and uses users' personal data for the purpose of providing its services. This data is not shared with third parties — except with verification agencies and where required by law. For more details, please read our Privacy Policy.
8.2 SSL Security
The ev99 platform uses SSL encryption technology to keep users' financial and personal information secure. All transactions are conducted through fully encrypted channels.
8.3 Cookie Policy
ev99 uses cookies to improve website functionality and the user experience. By using the platform, you are considered to have consented to the use of cookies. Cookies can be disabled through your browser settings, but doing so may limit some services.
9. Responsible Gaming
ev99 offers users the ability to self-exclude, set deposit limits, and temporarily close their account. If anyone is experiencing issues with gaming addiction, please contact our support team.
For more information on responsible gaming, visit our Responsible Gaming page.
10. Disclaimer and Limitation of Liability
10.1 Service Interruptions
Services may be temporarily unavailable due to technical maintenance, internet issues, or other reasons. ev99 does not accept liability for losses in such situations. However, a fair resolution will be sought for any bets that were in progress.
10.2 Third-Party Content
ev99 includes games from third-party game providers (such as Pragmatic Play, Spribe, and JILI). Those providers' own terms may apply. ev99 is not fully responsible for the quality of their services.
10.3 Limitation of Damages
ev99 is not liable for indirect, incidental, or consequential damages. In the event of any dispute, ev99's total liability will always be limited to the actual balance held in the user's account.
11. Account Closure and Suspension
11.1 Closure at the User's Request
You may request account closure at any time through the support team. Any remaining balance will be withdrawable before closure, but bonus funds cannot be withdrawn until the wagering requirement has been met.
11.2 Suspension or Closure by ev99
ev99 may suspend or close an account without prior notice in the following circumstances:
- Breach of these Terms
- Suspected fraud or deception
- Provision of false information or failure to complete verification
- Evidence of being a minor
- Suspected money laundering or other legal violations
In cases of proven fraud, the account balance may be forfeited.
12. Dispute Resolution and Contact
12.1 How to Submit a Complaint
If you have a complaint, please contact the ev99 support team first. Complaints can be submitted via live chat 24/7 or by email at ([email protected]). Once a complaint is received, it will be investigated as quickly as possible and you will be notified of the outcome.
12.2 Final Decision
The final decision issued by ev99 is binding. On matters relating to game outcomes, bonus eligibility, or account issues, the decision of ev99 management is considered final.
13. Miscellaneous Terms
13.1 Entire Agreement
These Terms constitute the entire agreement between ev99 and the user and take precedence over all prior oral or written understandings.
13.2 Severability
If any provision of these Terms is found to be legally unenforceable, the remaining provisions will continue in full force and effect.
13.3 Changes to Terms
ev99 may update these Terms at any time. Where changes are significant, every effort will be made to notify users. The most current Terms will always be available on this page. We recommend checking this page regularly.
Join ev99 Today
If you are satisfied after reading the Terms, log in to ev99 and enjoy safe gaming. Our support team is always on hand for any questions.