Frequently Asked Questions
ev99 FAQ —
Answers to all your questions
From depositing and withdrawing money to playing on mobile and getting support — find everything explained in plain language on ev99's detailed FAQ page.
Whether you are new to ev99 or a returning player — it is natural to have questions. On this FAQ page we have provided detailed answers to the most frequently asked questions about depositing money, making withdrawals, playing on mobile, and reaching customer support. If your question is not here, ask us directly on our 24/7 live chat.
Deposit
Most of the time deposits are reflected instantly, but there may be a slight delay due to network congestion. First, collect the transaction ID from your bKash, Nagad, or other wallet and save the payment receipt. Then contact ev99 live chat with the transaction ID and amount — our team will verify it quickly and update your balance.
The minimum deposit amount for all payment methods is ৳200. This applies to bKash, Nagad, Rocket, Upay, and bank transfer — all methods included. You can start with a small amount to get a feel for the gaming experience, and there is an opportunity to receive a 150% welcome bonus on your first deposit.
Log in to ev99, go to the Cashier or Deposit option, and select bKash as the payment method. Using the bKash number provided there, open your bKash app or dial *247# and do "Send Money". Once the transaction is complete, enter the transaction ID you receive into the deposit form on ev99. Without the correct reference, confirming the deposit can be difficult, so write the ID carefully.
Yes, the process is essentially the same. Select Nagad on the deposit page, use the Nagad app or dial *167# to do "Send Money" to the provided number. Once the payment is successful, enter the transaction ID from Nagad's confirmation message into the ev99 form. If the amount and reference are entered correctly, the deposit is processed quickly.
ev99 itself does not charge any deposit fee. However, bKash, Nagad, or Rocket may apply their own service charges — this depends on the respective mobile banking provider's policy. For bank transfers, your bank's transaction charges may apply separately. If in doubt, check the fee structure in your bank's or wallet's app.
Contact & Support
ev99 has two support channels. The first is the live chat button on any page of the site — this is the fastest channel and responses are given in real time. The second is email: [email protected] — use this for complex issues or when you need to send documents. Support is available in both Bengali and English through either channel.
ev99's support team provides assistance in both Bengali and English. Our service is built with Bangladesh players in mind, so do not hesitate to ask questions directly in Bengali. Not knowing English is not a problem at all.
Yes. ev99 live chat is active seven days a week, twenty-four hours a day. Whether it is 2 AM or 5 in the morning — you will get an immediate response whenever you need help. The service does not stop on Eid, Puja, or any other public holiday.
To resolve your issue quickly, keep the following information at hand: your registered email or phone number; the relevant transaction ID or reference number; a brief description of the problem and when it occurred. If you have a screenshot, you can send it by email — it speeds up verification.
Withdrawal
To withdraw earnings from the welcome bonus, the wagering requirement must be met. The bonus amount must be wagered 25 times. For example, if you receive a ৳1,500 bonus, after completing a total of ৳37,500 in betting, the money won from the bonus will be withdrawable. Once this requirement is met, you can cash out just like a normal withdrawal.
Yes, withdrawals at ev99 can be made seven days a week, at any time. Requests typically take 30 minutes to 3 hours to process. During the night or on holidays it may take slightly longer because mobile banking gateways have their own processing times, but this is outside ev99's control.
The minimum withdrawal amount at ev99 is ৳800. If your balance is below this amount, the withdrawal request will not be accepted. So before making a withdrawal, make sure you have at least ৳800 in your balance.
No. In the interest of security and fraud prevention, ev99 only processes withdrawals to wallets or bank accounts registered in your own name. The wallet number or account used at the time of deposit is the correct one for withdrawal as well. This is for the safety of your funds.
"Pending" means the request has been successfully submitted and our team is processing it. Normal withdrawals are completed within 30 minutes to 3 hours. If more than three hours have passed, contact live chat with the withdrawal reference number — our team will look into it immediately.
Playing on Mobile
On Android, open ev99.mom in Chrome, tap the three-dot menu at the top right, and select "Add to Home screen". On iPhone, tap the share icon at the bottom in Safari and select "Add to Home Screen". A shortcut to ev99 will then be created on your home screen and it can be opened in full screen just like an app.
If the connection is lost, ev99's server saves the round result. Once reconnected, the result of the last round will show correctly in your account. However, if you notice any irregularity, let live chat know the time and the name of the game — the team will verify the game log and confirm.
Yes, clearing the browser cache often improves performance. In Chrome, go to Settings > Privacy and Security > Clear Browsing Data, select "Cached images and files", and clear it. Then reload ev99.mom fresh. Also make sure your internet connection is stable and your browser is updated.
ev99's entire platform is optimized for mobile browsers. Slots, fishing games, live casino, cricket betting — everything runs well in Chrome, Firefox, or Safari. There is no need to download a separate app. Just open ev99.mom and log in.
For the best experience, use an updated Chrome or Samsung Internet browser. ev99 runs smoothly on Android 9 and later. On older versions, some live games may not load properly. For iPhone users, Safari on iOS 14 or later is recommended.
Still have questions?
Our support team is with you seven days a week, twenty-four hours a day. Talk to us directly in Bengali — via live chat or email.