ev99's Privacy Policy

ev99 (referred to as "we", "us", or "the platform") is a trusted online gaming and betting service provider. We place the highest importance on our users' ("you" or "your") privacy and are committed to full transparency regarding how we collect, use, store, and protect your personal information.

This privacy policy applies to ev99's website, mobile platform, and all related services. By using ev99's services, you consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services.

1 What Information Do We Collect?

When you register and use ev99's services, we may collect the following types of information:

• Identity Information: Full name, date of birth, nationality, and ID document details — required for age verification and account security.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank account information), deposit and withdrawal history.
• Technical Information: IP address, browser type and version, device details, operating system, and cookie data.
• Usage Information: Gaming history, bet amounts, preferred games, time spent on the platform, and other behavioral data.
• Communication Records: Records of your conversations with our support team.

2 How We Collect Information

We collect your information in several ways:

• Information You Provide Directly: When you fill out registration forms, make deposits, contact support, or update your profile details.
• Automatically Collected Information: Through cookies, web beacons, and similar tracking technologies that record your activity on our platform.
• Third-Party Information: Information received from identity verification services, payment processors, and anti-fraud agencies.

3 How We Use Your Information

ev99 uses your information for the following purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring secure login.
• Service Delivery: Smoothly operating all services including gaming, betting, deposits, withdrawals, and promotional benefits.
• Financial Transactions: Ensuring secure payment processing via bKash, Nagad, Rocket, Upay, and bank transfers.
• Security & Protection: Preventing fraud, money laundering, and other illegal activities.
• Responsible Gaming: Identifying excessive gaming patterns and providing necessary support and limits.
• Communication: Sending important notices, account updates, and, with your consent, promotional messages.
• Service Improvement: Analyzing usage patterns to further enhance the platform experience.
• Legal Obligations: Complying with applicable laws and regulations and meeting the requirements of regulatory authorities.

4 Sharing & Disclosure of Information

ev99 never sells your personal information to third parties. However, we may share information in the specific circumstances described below:

• Service Provider Partners: Payment processors (such as bKash, Nagad, Rocket, Upay, and approved banks), identity verification agencies, and technology service providers who perform specific functions on our behalf — only the minimum necessary information is shared.
• Legal Obligations: When disclosure is required by court order, requests from investigative agencies, or other legal obligations.
• Fraud Prevention: With relevant agencies to prevent fraud, money laundering, or other illegal activities.
• Business Transfers: In the event of a change of ownership or merger of ev99, information may be transferred to the new entity; however, you will be given advance notice in such cases.

5 Data Protection & Security

To ensure the security of your information, ev99 has adopted industry-standard technical and organizational safeguards:

• SSL Encryption: All data transmitted on our platform is protected through SSL (Secure Sockets Layer) encryption.
• Data Encryption: Stored sensitive information — particularly financial and identity data — is kept in encrypted form.
• Access Controls: Only authorized personnel can access necessary information; all access is logged and monitored.
• Regular Security Audits: Regular security assessments and vulnerability testing are conducted on our systems.
• Two-Factor Authentication: An additional layer of security is provided to protect your account.

Please note that no method of transmitting information over the internet is completely secure. We strive to provide the highest level of protection, but we cannot guarantee the absolute security of your information.

6 Data Retention Period

ev99 retains your personal information only for as long as necessary:

• Active Accounts: All information is retained for as long as your account remains active.
• After Account Closure: Financial transaction records are retained for a specified period as required by legal obligations and financial audit requirements.
• Withdrawal of Marketing Consent: If you withdraw your consent for marketing communications, the relevant data is deleted as soon as possible — though information required for legal purposes may be retained.

7 User Rights

As a user of ev99, you have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information about you.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to the processing of your information for marketing purposes.
• Right to Withdraw Consent: The right to withdraw your consent to marketing communications at any time.

8 Cookie Policy

ev99 uses various types of cookies on its platform. Cookies are small text files stored on your device that help us improve the quality of our services.

• Essential Cookies: These are necessary for the platform's core functions — such as maintaining login sessions and ensuring security. Disabling these cookies may cause the service to not work properly.
• Functional Cookies: Used to remember your preferences, language selection, and account settings.
• Analytical Cookies: Used to understand how users interact with our platform — this information helps improve our services.

You can control or disable cookies through your browser settings. However, disabling cookies may limit some features of the platform.

9 Protection of Minors

ev99's services are intended for users aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21.

Age verification is in place at registration, and if a minor's account is identified, it will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 International Data Transfers

ev99's services are primarily aimed at the Bangladesh market. However, our technology infrastructure may operate on servers located in various countries.

Wherever your information is stored or processed, we ensure that the same level of protection described in this privacy policy is applied and that applicable legal obligations are followed.

11 Third-Party Websites

Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies over which ev99 has no control. You are advised to read the privacy policies of those sites separately.

ev99 accepts no responsibility for the protection of your personal information on such third-party sites.

12 Policy Changes

ev99 reserves the right to modify or update this privacy policy as needed. For significant changes, we will:

• Post a notice on the main page of the platform.
• Notify registered users by email.
• Display the date of the latest update at the top of the policy.

Continuing to use ev99's services after any changes have been made will be considered as your acceptance of the updated policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language: Support available in Bengali and English

We will process your request as quickly as possible and treat every concern seriously.